Discrimination Policy

The Center does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, age, disability, or sex.

The Center provides free aids and services for disabilities as follows:

      • Qualified sign language interpreters

      • Written information in other formats (large print, electronic formats, etc)

    The Center provides free language services to people whose primary language is not English, such as:

        • Qualified interpreters

        • Information written in other languages

      ATTENTION: Language assistance services, free of charge, are available to you. 

      ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame

      ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para

      Patients who believe that the Center has failed to provide these services may file a complaint either in person or by mail, fax or email. (See Grievance Procedure)

      Patients can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

      U.S. Department of Health and Human Services

      200 Independence Avenue, SW

      Room 509F, HHH Building

      Washington, D.C. 20201

      1-800-368-1019, 800-537-7697 (TDD)

      Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

      GRIEVANCE PROCEDURE

      Please contact the following with any concerns or complaints related to your experience at the Center. Complaints are reviewed and acted upon as they are received.

      Manager:

      Sarah Sanford, Manager

      Merritt Healthcare

      63 Copps Hill Rd 22A,

      Ridgefield, CT 06877

      The patient, family member, and visitor to the Center may contact the following if not satisfied with the outcome of their complaint:

      New York Department of Public Health

      Medicare Ombudsman

      1-800-633-42273

      www.medicare.gov/claims-and-appeals/index.html

      AAAHC 847-853-6060